General

WYWEEX™ was founded in early 2018 with a simple mission: to provide innovative, high-quality products at affordable prices. Our journey has taken us across Europe and beyond, drawing inspiration from diverse cultures and ideas to refine our range and bring unique, practical solutions to life. Throughout this journey, we’ve had the privilege of connecting with amazing people, gaining valuable insights that continue to influence the growth of WYWEEX™.

We take great pride in every product we offer, ensuring they meet our strict standards. With a commitment to innovation and quality, we strive to deliver solutions that enhance everyday life.

If you have any questions or need assistance, don’t hesitate to reach out to us at support@wyweex.com. We’re always here to help!

For any inquiries about our products or assistance with your order, please reach out to support@wyweex.com, and we'll respond within one business day. If your message concerns an order, kindly include your order number or the email/phone number used at checkout for faster assistance. If you have any general questions about WYWEEX™, feel free to contact us—we’re happy to help!

PAYMENT

What payment methods do you accept?

We accept all major Credit and Debit Cards.

How secure is my personal information?

Your personal information is protected by our website’s advanced security measures. We use SSL (Secure Socket Layer) encryption to keep your data safe and ensure secure payment processing.

ORDER TRACKING

My tracking number is not working.

Most orders come with a tracking number, but some may not. If yours doesn’t, please email us at support@wyweex.com for an update. For tracked orders, you will receive your tracking number via email a few days after dispatch. Please ensure you copy-paste the tracking number correctly when checking it on our Track Order page.

How do I know if my order has been shipped?

Once your order is dispatched, we will send you a shipping confirmation email and SMS (if applicable) with the tracking details.

The tracking says delivered, but I haven’t received my package.

Sometimes tracking services mark orders as delivered when they arrive at your local post office. Please wait a few days or contact your local post office for more details. If the issue persists, reach out to us at support@wyweex.com.

SHIPPING & DELIVERY

Do you ship internationally?

Yes, we ship both within the UK and internationally.

How much does shipping cost?

Free shipping on all orders.

£8 flat rate.

How long does it take to ship my order?

Orders are processed within 1–3 business days. During busy periods, processing may take up to 6 business days.

How long does delivery take?

5–10 business days.

7–14 business days.

Once dispatched, we will send you an email notification with tracking details.

How is the package delivered?

Your package will be delivered to your address, mailbox, or local post office. If you are unavailable to receive it, the carrier will leave a notice.

RETURNS & REFUNDS

What if I receive a damaged or faulty product?

If you receive a damaged item, please email us at support@wyweex.com with photo or video evidence. We’ll send you a replacement at no extra cost.

AFTER PURCHASE

I entered the wrong shipping address. Can I change it?

Email us at support@wyweex.com immediately after placing your order. If the order hasn't been dispatched, we can update the address. Unfortunately, we can't make changes or issue refunds for incorrect addresses if the item has already been shipped.

My package is delayed. What should I do?

Check the tracking information on our Track Order page. Occasionally, delays may happen due to postal services. If you haven’t received your order within a reasonable time, please email us at support@wyweex.com for assistance.

Can I change my shipping address after ordering?

If your order hasn’t been processed or shipped, we’ll do our best to update the address. Please double-check your details before confirming your order to avoid any issues.

Payment Methods

Credit/Debit Card

WYWEEX™ accepts all major credit and debit cards. Your card will be automatically charged by our secure payment processor, and your order will begin processing once all necessary verifications are complete.

PayPal

At this time, WYWEEX™ does not accept PayPal payments. We are working to integrate this option in the future. In the meantime, please use a credit or debit card to complete your purchase.

Currency

All payments on the WYWEEX™ website are processed in GBP (£). If your card provider operates in a different currency, the final charge may vary due to exchange rates. Please contact your payment provider for further details.