Shipping policy
At WYWEEX™, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details on processing times and delivery estimates.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-demand periods, processing times may take slightly longer.
Shipping Times
We proudly offer Free Worldwide Shipping on all orders.
Estimated delivery time:
- 🌍 Worldwide: 7–14 business days
Please note that delivery times are estimates and may vary depending on destination and local postal services.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please allow 2–5 business days for tracking updates to appear in the carrier’s system.
Shipping Delays
While most orders arrive within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Severe weather conditions
- Carrier disruptions
- High seasonal demand
- International logistics delays
These factors are outside of our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If you notice an error in your shipping address, please contact us immediately at:
If the order has already been processed or shipped, changes may not be possible.
WYWEEX™ is not responsible for orders delivered to incorrect addresses provided by the customer.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may be applied depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer.
Lost Packages
If your package is lost in transit, please contact us at:
If the carrier confirms the package is lost, we will offer either:
- A replacement shipment
- A full refund
in accordance with our Refund Policy.
Delivered but Not Received
If tracking shows your order as delivered but you have not received it, we recommend:
- Checking with household members
- Asking neighbours
- Contacting your local carrier or post office
Once an order is marked as delivered by the carrier, WYWEEX™ cannot take responsibility for lost or stolen packages.
Contact Us
If you have any questions about shipping or delivery, feel free to contact us:
WYWEEX™
📧 support@wyweex.com
🌐 wyweex.com