Refund policy
At WYWEEX™, we strive to provide the best possible shopping experience. If you experience any issues with your order, our support team is here to help.
1. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery:
To help us resolve your issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
Once your request is reviewed, we will offer one of the following solutions:
- A replacement item at no additional cost
- A full refund
2. Items Lost in Transit
Most orders are delivered within the estimated timeframe shown at checkout. However, delays may occasionally occur due to customs inspections, carrier disruptions, weather conditions, or other external factors.
If your order has exceeded the maximum estimated delivery time by more than 10 business days and has still not arrived, please contact us.
We will gladly provide one of the following solutions:
- A replacement shipment
- A full refund
3. Returns
We accept returns for eligible orders.
If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery.
To initiate a return, please contact us:
Returned items must meet the following conditions:
- Unused and in original condition
- Returned in original packaging (if possible)
- Submitted within the approved return period
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
4. Lost or Stolen Packages
WYWEEX™ is not responsible for packages marked as delivered by the shipping carrier.
If your tracking shows delivery but you have not received your order, we recommend:
- Checking with household members or neighbours
- Contacting your local carrier
- Contacting your local post office
We can provide tracking details and delivery confirmation to assist with your investigation upon request.
5. Contact Us
If you have any questions regarding refunds, returns, or your order, feel free to contact us:
WYWEEX™
📧 support@wyweex.com
🌐 wyweex.com